Experience. Integrity. Advocacy.
Experience. Integrity. Advocacy.

Leadership

AllAccount ExecutivesBusiness IntelligenceCommunications ConsultantComplianceDirectorsSenior ExecutivesVice Presidents

Cheryl Louks

President & CEO

Cheryl Louks

President & CEO

President & CEO Cheryl Louks, CHBME, has more than 25 years of experience in management of accounts receivable services since she began with CIPROMS in 1985. Cheryl leads a team of executives committed to delivering healthcare solutions and is involved in the growth strategies, name recognition, and expansion of CIPROMS service offerings.

Matthew Simpson

Senior Vice President & CIO

Matthew Simpson

Senior Vice President & CIO

Senior Vice President & CIO Matthew Simpson is responsible for the company’s technology leadership, including hardware, applications, infrastructure, network, and security. Matthew joined CIPROMS in 2003 and brings more than 25 years of IT experience to his work.

Casandra Graham

Vice President of Business Development

Casandra Graham

Vice President of Business Development

Vice President of Business Development Casandra Graham comes to CIPROMS with a diverse background in the healthcare industry. Her responsibilities are focused around new and current client business growth across multiple specialties. Her proven sales experience and ability to communicate credibly, confidently, and successfully make her a great asset to the CIPROMS team

Andrea Halpern

Vice President of Client Relations

Andrea Halpern

Vice President of Client Relations

Vice President of Client Relations Andrea Halpern manages client relationships, revenue, and profit. She also oversees large clients in anesthesia and emergency medicine, working closely with American College of Emergency Physicians and American Society of Anesthesiologists. Andrea is on the board of the Emergency Department Practice Management Association.

Melissa Bird

Vice President of Human Resources

Melissa Bird

Vice President of Human Resources

Vice President of Human Resources Melissa Bird serves CIPROMS through recruiting new employees, managing payroll and employee benefits, overseeing employee relations, and keeping up with employment law. Melissa is a member of the Society for Human Resource Management, Executive Women in Healthcare, and Harrison College's Health Sciences Advisory Board.

Teresa Sams

Vice President of Operations

Teresa Sams

Vice President of Operations

Vice President of Operations Teresa Sams is responsible for all operational functions of the company, ensuring claims are submitted and payments received in a timely and accurate manner. She also is involved in managing the medical billing specialists and team leaders, report production, receivable status oversight, and all training and educational programs at CIPROMS.

Julie Moyer

Vice President of Finance

Julie Moyer

Vice President of Finance

Vice President of Finance Julie Moyer has served CIPROMS faithfully since she was hired in 1985. She oversees all client invoicing, manages the accounts payable and receivable, and provides costing and budget analysis for overall operations. In addition to her finance position, she also supervises the logistical services department and the CIPROMS coding department.

Mike Dayton

Compliance Officer

Mike Dayton

Compliance Officer

As CIPROMS’ Compliance Officer, Mike Dayton works to ensure that CIPROMS and its clients stay compliant with all state and federal guidelines. Among his many duties, Mike writes and implements compliance policies according to state and federal regulations, writes all Business Associate Agreements, oversees all release of information, and oversees all bankruptcy matters.

Denise O’Brien

Director of Provider Enrollment

Denise O’Brien

Director of Provider Enrollment

Denise O’Brien is Director of Provider Enrollment, leading her team, as well as clients, through the complex process of enrolling providers with government and commercial insurance plans and maintaining provider credentials and payer requirements for maximum reimbursement. Denise previously served as an Account Executive.

Julie Mueller

Director of Operations

Julie Mueller

Director of Operations

As Director of Operations, Julie Mueller leverages her many years of experience at CIPROMS by assisting in various operational duties, as well as focusing on claims and statement formatting, new client operational setup, report creation, and more. In earlier years at CIPROMS, Julie served as a medical billing specialist, a team leader, and an account executive.

Denise Vernick

Director of Client Accounts Receivable Follow-up

Denise Vernick

Director of Client Accounts Receivable Follow-up

Denise Vernick is Director of Client Accounts Receivable Follow-up, managing follow-up teams across various specialties to ensure proper payment from commercial and government payers. She also monitors Days in AR for all clients, works closely with outside collection agencies to resolve payment issues, and serves as a payer liaison to tackle systemic issues.

Cara Geary

Client Liaison and Coding Auditor

Cara Geary

Client Liaison and Coding Auditor

Cara Geary, CPC, COC, CEDC, CCSP, serves as a Client Liaison and Auditor in the Coding Department. In her role, she educates providers on documentation issues, educates coders on coding issues, and responds to payer audits. Cara has passed her ICD-10 proficiency exam and completed ICD-10 education to maintain her AAPC and AHIMA certification.

Teri Jo Alexander

Anesthesia Coding Supervisor

Teri Jo Alexander

Anesthesia Coding Supervisor

Teri Jo Alexander, CCS-P, CANPC, serves as the Anesthesia and Ambulance Coding Supervisor. In her role, she instructs and educates coders on coding issues, coordinates data between providers to coders, performs routine audits, and assists the follow up and billing teams with denials and appeals. Teri Jo has been part of the CIPROMS team since 1999, previously serving as an anesthesia coder and the supervisor of anesthesia charge entry.

Sharen West

Account Executive

Sharen West

Account Executive

Sharen West serves as an Account Executive, working with clients in specialty medicine and emergency medical services. She serves as a liaison between the billing department and physicians/practice managers, monitors medical industry changes that impact clients, reviews charges and payments to ensure maximum revenue, and works with clients on contract negotiations.

Amy Veith

Account Executive

Amy Veith

Account Executive

Amy Veith serves as an Account Executive, working with clients in specialty medicine. She serves as a liaison between the billing department and physicians/practice managers, monitors medical industry changes that impact clients, and reviews charges and payments to ensure maximum revenue. As well, Amy works with clients utilizing their EMR systems for billing.

Lorie Soltis

Account Executive

Lorie Soltis

Account Executive

Lorie Soltis serves as an Account Executive, working with anesthesia clients. She serves as a liaison between the billing department and physicians/practice managers, monitors client AR and profits, facilitates communication with insurance companies and patients, helps clients with payer contract negotiations, and apprises clients of industry trends.

Kellie Templin

Senior Data Analyst/Project Manager

Kellie Templin

Senior Data Analyst/Project Manager

Kellie Templin serves as a Senior Data Analyst/Project Manager for CIPROMS. She oversees the creation and scheduling of all practice management and quality incentive reports on behalf of our clients. She also creates industry-standardized electronic interfaces that carry patient appointment, demographic, and charge information to and from our clients' HIT systems. Additionally, Kellie helps utilize technology to create efficient processes and procedures company-wide.

Grayson Swaim

Data Analyst/Report Writer

Grayson Swaim

Data Analyst/Report Writer

Grayson Swaim is a data analyst/report writer for CIPROMS. Since joining CIPROMS in 2014, Grayson has been the primary creator of all practice management reports, including both scheduled weekly, monthly, and quarterly reports, as well as ad hoc requests from clients. As well, Grayson analyzes data, working to trouble-shoot revenue cycle trends.

Charity Singleton Craig

Communications and Marketing Consultant

Charity Singleton Craig

Communications and Marketing Consultant

Charity Singleton Craig is a freelance writer, editor, and the owner of Frankfort Writers Center. She provides communications and marketing services for CIPROMS. She is responsible for creating, editing, and managing all content, design, and interaction on the company website and social media channels in order to promote CIPROMS as a thought leader in healthcare billing and management.

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