Experience. Integrity. Advocacy.
Experience. Integrity. Advocacy.


Senior Executives

Cheryl Louks
President & CEO
President & CEO Cheryl Louks, CHBME, has more than 25 years of experience in management of accounts receivable services since she began with CIPROMS in 1985. Cheryl leads a team of executives committed to delivering healthcare solutions and is involved in the growth strategies, name recognition, and expansion of CIPROMS service offerings.
Matthew Simpson
Senior Vice President & CIO
Senior Vice President & CIO Matthew Simpson is responsible for the company’s technology leadership, including hardware, applications, infrastructure, network, and security. Matthew joined CIPROMS in 2003 and brings more than 25 years of IT experience to his work. Matthew serves as the Vice Chair of the HBMA Technology Committee.

Vice Presidents

Casandra Graham
Vice President, Business Development
Vice President of Business Development Casandra Graham comes to CIPROMS with a diverse background in the healthcare industry. Her responsibilities are focused around new and current client business growth across multiple specialties. Her proven sales experience and ability to communicate credibly, confidently, and successfully make her a great asset to the CIPROMS team.
Andrea Halpern
Vice President, Client Relations
Vice President of Client Relations Andrea Halpern manages client relationships, revenue, and profit. She also oversees large clients in anesthesia and emergency medicine, working closely with American College of Emergency Physicians and American Society of Anesthesiologists. Andrea is on the board of the Emergency Department Practice Management Association.
Melissa Bird
Vice President, Human Resources
Vice President of Human Resources Melissa Bird serves CIPROMS through recruiting new employees, managing payroll and employee benefits, overseeing employee relations, and keeping up with employment law. Melissa is a member of the Society for Human Resource Management, Executive Women in Healthcare, and Harrison College's Health Sciences Advisory Board.
Teresa Sams
Vice President, Operations
Vice President of Operations Teresa Sams is responsible for all operational functions of the company, ensuring claims are submitted and payments received in a timely and accurate manner. She also is involved in managing the medical billing specialists and team leaders, report production, receivable status oversight, and all training and educational programs at CIPROMS.
Julie Moyer
Vice President, Finance
Vice President of Finance Julie Moyer has served CIPROMS faithfully since she was hired in 1985. She oversees all client invoicing, manages the accounts payable and receivable, and provides costing and budget analysis for overall operations. In addition to her finance position, she also supervises the logistical services department and the CIPROMS coding department.


Mike Dayton
Compliance Officer
As CIPROMS’ Compliance Officer, Mike Dayton works to ensure that CIPROMS and its clients stay compliant with all state and federal guidelines. Among his many duties, Mike writes and implements compliance policies according to state and federal regulations, writes all Business Associate Agreements, oversees all release of information, and oversees all bankruptcy matters.


Denise O'Brien
Director, Provider Enrollment
Denise O’Brien is Director of Provider Enrollment, leading her team, as well as clients, through the complex process of enrolling providers with government and commercial insurance plans and maintaining provider credentials and payer requirements for maximum reimbursement. Denise previously served as an Account Executive.
Julie Mueller
Director, Operations
As Director of Operations, Julie Mueller leverages her many years of experience at CIPROMS by assisting in various operational duties, as well as focusing on claims and statement formatting, new client operational setup, report creation, and more. In earlier years at CIPROMS, Julie served as a medical billing specialist, a team leader, and an account executive.
Denise Vernick
Director, Client Accounts Receivable Follow-up
Denise Vernick is Director of Client Accounts Receivable Follow-up, managing follow-up teams across various specialties to ensure proper payment from commercial and government payers. She also monitors Days in AR for all clients, works closely with outside collection agencies to resolve payment issues, and serves as a payer liaison to tackle systemic issues.

Account Executives

Business Intelligence

Grayson Swaim
Data Analyst/Report Writer
Grayson Swaim is a data analyst/report writer for CIPROMS. Since joining CIPROMS in 2014, Grayson has been the primary creator of all practice management reports, including both scheduled weekly, monthly, and quarterly reports, as well as ad hoc requests from clients. As well, Grayson analyzes data, working to trouble-shoot revenue cycle trends.

Communications Consultant

Charity Singleton Craig
Communications Consultant
Charity Singleton Craig is a freelance writer, editor, and the owner of Frankfort Writers Center. She provides communications and marketing services for CIPROMS. She is responsible for creating, editing, and managing all content, design, and interaction on the company website and social media channels in order to promote CIPROMS as a thought leader in healthcare billing and management.

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